Frequently Asked Questions
Without a toll plaza, how do I pay the toll?
The South Norfolk Jordan Bridge (SNJB) is the region's first fully-electronic toll facility. It accepts E-ZPass to maximize convenience for consumers and deliver the lowest travel fee. Drivers without an E-ZPass also can register for an SNJB pre-paid Pay by Plate account. Vehicles without a registered E-ZPass or Pay by Plate account will be mailed an invoice for their travel fees to the address on file with the Department of Motor Vehicles. Multi-axle trucks and vehicles with trailers are charged $4.00 for the first two axles and $1 per additional axle.
There is no toll plaza to slow traffic, and cash is not accepted. Each transaction is photographed for accuracy and transaction verification. Transactions may take up to 48 hours to post to your online account.
I don't have an E-ZPass or Pay by Plate account. Will I get a ticket for crossing the bridge?
No cash, no problem! All vehicles are welcomed on the new South Norfolk Jordan Bridge. E-ZPass offers the lowest travel fees, but vehicles without an E-ZPass or Pay by Plate account will receive a bill for travel fees approximately 14 days after crossing. Travel fees for Pay by Mail customers are $4 for passenger vehicles, and you have 30 days to remit payment for invoiced travel. There is no penalty for traveling without an E-ZPass or Pay by Plate account, it just costs more to cover DMV look-up and mailing fees.
I received an invoice in the mail. How do I pay it?
There are several options for paying your invoiced travel fees:
You will be redirected to our secure payment processing site. Please log-in with your account and invoice numbers that appear on your bill and submit your payment using a credit card or bank account information.
Mail: Make your check or money order payable to SNJB Customer Service Center and mail to 2705 W. Sam Houston Parkway North, Houston, TX 77043-1609 allowing enough time to ensure it arrives prior to the invoice due date.
Phone: Call our Customer Care Team toll-free at #855-690-SNJB (7652) on weekdays from 8 am to 6 pm with your credit card or bank account information.
What happens if I don't pay my invoice?
The Jordan Bridge is a private toll facility that was built and operates without any public monies. Please pay your invoice promptly and in full to help keep our tolls as low as possible and avoid incurring additional administrative fees, collections efforts and possible legal action, civil penalties and the suspension of vehicle registration privileges.
I have a valid E-ZPass, but it still took my picture. Will I be double-charged?
All SNJB transactions are recorded by the video capture system for verification. If you have a valid E-ZPass, you will only be billed for the current E-ZPass rate, and the image is discarded.
I traveled on the bridge with my E-ZPass, but the transaction doesn't appear on my E-ZPass account. Why not?
It can take up to 48 hours for SNJB transactions to post to your E-ZPass account.
What is the SNJB billing cycle?
When a vehicle travels the bridge without an E-ZPass, an account is created for the license plate and populated with billing information provided by the Department of Motor Vehicles in the state where the vehicle is registered. After 14 days*, all posted transactions are invoiced to the registered owner by mail. Full payment for all invoiced travel is expected within 30 days from the date on the invoice. After 30 days, a $20.00 administrative fee is added to the account and a second invoice is mailed. If 60 days elapse without payment, the account is assessed a $30.00 penalty and transferred to our Collections team.
*some invoices may mail more than 14 days after the original date of travel due to longer DMV processing times for vehicles registered outside of Virginia
Are there extra fees to travel during primary commuting hours?
No --all posted rates are valid 24/7 with no additional fees for morning or evening commuting hours.
Why would I travel the SNJB instead of the Downtown Tunnel, Gilmerton or High Rise Bridges?
During primary commuting hours, our drivers report saving 15 to 20 minutes on every crossing compared to sitting in the standard "parking lot" on the interstate. What would you do with an extra half-hour or more each day? Also, nightly closures (beginning at 8 pm) at the Downtown Tunnel's westbound tube and the Gilmerton Bridge severely impact overnight travel options.
- At 169 feet above the water, the South Norfolk Jordan Bridge (SNJB) is the highest bridge in the Hampton Roads region and offers sweeping views of the area and its landmarks.
- It features an ADA-compliant, 8-foot wide walkway to facilitate pedestrian traffic. The walkway provides a direct link to Chesapeake’s Colonial Trail system and offers a future connection to Paradise Creek Nature Park in Portsmouth. It's only open during daylight hours.
- The open-road electronic video collection system utilized by SNJB is the only one of its kind in the Hampton Roads market and the first in the entire Commonwealth of Virginia.
- The South Norfolk Jordan Bridge (SNJB) is a continuous water crossing (fixed span) which means it has NO lift schedule! It also means drivers enjoy faster travel in traffic and more time for doing the things they want to do. Also, from an environmental standpoint, travelers save gas and reduce emissions by not idling in bumper-to-bumper traffic.
- The elevated bridge eliminates additional delays due to trains by crossing over the neighboring railway in Chesapeake.
- The SNJB restores fire, police and emergency response access to South Norfolk and Portsmouth.
- It provides a non-tunnel emergency evacuation route with free-flowing traffic.
- The SNJB restores a critical regional transportation link for all users – including trucks and pedestrians (ADA compliant).
- The bridge provides convenient access to Portsmouth Naval Hospital, so all appointments are met on time.
- The new SNJB provides direct access to I-464.
- The fully-electronic video capture system for fee collection eliminates the need for a toll plaza, thereby keeping traffic moving smoothly and without delays.
- All Hampton Roads residents will enjoy reduced congestion at neighboring crossings as a result of the SNJB's new route.
- The project began November 8, 2010, and the completed bridge opened to traffic on Monday, October 29, 2012.
- All the segments for the South Norfolk Jordan Bridge (SNJB) were pre-cast and stored in the casting yard until installed.
- A total of 833 concrete segments were pre-cast for this project.
- Column segments weigh approximately 30 – 50 tons each; superstructure segments weigh approximately 70 – 90 tons each.
- Each span is approximately 150’ in length, but the main channel span is 370’ wide.
- The navigational clearances include 145’ in height and 270’ across the Elizabeth River channel.
- The SNJB is 5,375’ in length from end to end, or approximately one mile.
- The project was entirely paid for by private industry and American investors. No city, state or federal tax dollars were used for its construction or operation.