Toll Dispute Process

All South Norfolk Jordan Bridge toll invoices are mailed to the address on file at the time of travel for the registered owner of the vehicle as provided by the Deparment of Motor Vehicles. Unless return mail is received from the U.S. Postal Service, all invoices and consumer mailings are assumed received. If you have a question or concern regarding your SNJB toll invoice, please contact our Customer Care Team any time at This email address is being protected from spambots. You need JavaScript enabled to view it.  or by calling toll-free #855/690-7652 on weekdays from 9 am to 6 pm ET. 

Tolls are eligible for dispute if they meet any of the following criteria:

--you were not the driver of the vehicle registered in your name at the time of the toll transaction(s) and can provide the name and billing address of the actual driver to reassign the toll liability

pdfDownload the SNJB Affidavit and submit within 14 days after receiving the initial toll invoice

--the vehicle completed a U-turn under the toll gantry and did not cross the South Norfolk Jordan Bridge

--the license plate image shown does not match the license plate invoiced

--the vehicle was sold with the original owner's license plate still affixed (bill of sale required)

--the vehicle and/or license plates were stolen at the time of SNJB tolled travel (police report required)

 pdfDownload the SNJB Notice of Contest and submit within 60 days after receiving the initial toll invoice

To dispute your South Norfolk Jordan Bridge toll transactions, use the corresponding link to print and complete the required Affidavit or Notice of Contest. Disputes must be completed and submitted, along with any required documentation, to our Customer Care Center for consideration within the specified timeframe.

Local, state or federal emergency vehicles responding to or returning from a documented emergency call also may submit a toll waiver request for travel on the South Norfolk Jordan Bridge. Completed forms must be submitted within 14 days of receipt of invoice for review and approval.

pdfDownload the SNJB Emergency Vehicle Dispute Form