Toll Dispute Process

All South Norfolk Jordan Bridge toll invoices are mailed to the address on file at the time of travel for the registered owner of the vehicle as provided by the Deparment of Motor Vehicles. Unless return mail is received from the U.S. Postal Service, all invoices and consumer mailings are assumed received.

If you have a question or concern regarding your SNJB toll invoice, please contact our Customer Care Team any time at This email address is being protected from spambots. You need JavaScript enabled to view it.  or by calling toll-free #855/690-7652 on weekdays from 9 am to 6 pm ET. Tolls may be disputed if they meet either of the following criteria:

--you were not the driver of the vehicle registered in your name at the time of the toll transaction(s) and can provide the name and billing address of the actual driver to reassign the toll liability

--the vehicle and/or license plate(s) were stolen at the time of the toll transaction(s)

Should you need to dispute your South Norfolk Jordan Bridge toll invoice, use the link below to print and complete the required affidavit. Affidavits must be completed and submitted, along with any required documentation, within 14 days after receiving the initial toll invoice.

pdfDownload the SNJB Affidavit

Local, state or federal emergency vehicles responding to or returning from a documented emergency call also may submit a toll waiver request for travel on the South Norfolk Jordan Bridge. Completed forms must be submitted within 14 days of receipt of invoice for review and approval.

pdfDownload the SNJB Emergency Vehicle Dispute Form